Terms & Conditions

Effective date: 21 June 2026 Last updated: 24 July 2026

1. Who these terms are between

These Terms and Conditions (“Terms”) are the agreement between you (“you,” “your,” or “Client”) and Moxie Circle Inc. DBA Top Local Pick (“Top Local Pick,” “we,” “us,” or “our”), which owns and operates toplocalpick.com.

By purchasing a subscription, requesting a free Personalized Grid Audit, or otherwise using our services, you confirm that:

• You are at least 18 years old.
• You have the authority to agree to these Terms for yourself or for the business you represent.
• The information you give us is accurate and current.
• You have read and accept these Terms.

If you do not agree, do not purchase or use the service.

2. What we do

Top Local Pick is a done-for-you Google Business Profile management service for local businesses. Working from your Google Business Profile, we handle the recurring work that keeps the profile complete, current, and active.

2.1 What we deliver each week

Every week, we:

• Publish two picture posts, on two separate days.
• Upload, caption, and geotag the photos you have sent us.
• Answer every routine review within 24 hours of it appearing. Reviews of three stars or fewer, and reviews raising the kinds of issue listed in section 6.7, go to you or your Designated Responder instead.
• Monitor questions and answers on your profile.
• Check your profile details: categories, hours, services, holiday hours, and attributes.

Every month, we:

• Publish your content calendar at the start of the month, showing what is scheduled and when. The calendar is the record of what we have committed to for that month.
• Produce a rank grid report using the same map, the same keywords, and the same grid points each time, so the comparison is honest. Both are visible in your portal.

When you start, we run a baseline rank grid on the day you grant us access, before any work begins, so there is a fair “before” to measure against.

We also send review requests to customers you tell us about, spacing those requests out over time rather than sending them all at once.

We may adjust the mix of work, tools, or platforms we use to deliver the service, as long as the overall service stays materially the same.

3. The free Personalized Grid Audit

We offer a free Personalized Grid Audit (“Grid Audit”) to prospective clients. The Grid Audit is a snapshot of how your business appears across a grid of nearby search points at the time we run it.

The Grid Audit is provided as information only. It carries no warranty, creates no ongoing obligation, and does not commit either of us to anything further. Search results change constantly, so a Grid Audit reflects one moment in time and may look different if run again.

4. Price, billing, and cancellation

4.1 Price

The service is $495 per month for one Google Business Profile. Additional locations are priced separately and are quoted before you buy.

4.2 Month to month, no contract

The subscription is month to month. There is no minimum term and no long-term contract. You may cancel at any time.

4.3 How billing works

Your first payment is due when you sign up. After that, we bill the same payment method on the same calendar day each month until you cancel. By subscribing, you authorize those recurring charges.

If a payment fails, we may retry it over the following few business days. If it still does not go through, we may pause or end the service. You remain responsible for amounts already due.

4.4 Price changes

We may change our prices. If your price is going to change, we will tell you in writing at least 30 days before it takes effect. You can cancel before the new price applies.

4.5 How to cancel

Cancel by emailing hello@toplocalpick.com from the address on your account. Cancellation takes effect at the end of the billing period you have already paid for. We do not prorate part months.

We ask that you send a cancellation request at least 14 business days before your next billing date so we can stop the charge in time. If it arrives after that, the next charge may already have gone through, and we will end the service at the close of that period.

4.6 Refunds

If you cancel within 14 days of your first payment, we will refund that first payment in full, no questions asked. After that first 14-day window, payments already made are not refundable, and we do not prorate unused days in a billing period. Your service continues through the end of any period you have paid for.

4.7 Payment disputes

If something is wrong with a charge, contact us first and we will look at it. Starting a chargeback without contacting us is a breach of these Terms, and we may recover the costs and fees we incur in defending a dispute we win.

4.8 Referral commission

If you introduce another business to us and they become a paying client, we pay you a referral commission of 20% of what that client actually pays us each month, for as long as they stay subscribed and their payments are current. On our standard $495 rate that is $99 a month. On a discounted rate it is 20% of the discounted figure.

Commission is earned only on fees we actually receive. No commission is earned while a referred client is in a complimentary or trial period, because nothing is paid during it. Commission starts with their first paid month.

You cannot earn commission on your own subscription.

If a client refunds or charges back, the related commission is reversed. You must not represent yourself as us, bid on our brand terms, make claims about results, or offer anything on our behalf. This arrangement is separate from your own subscription and either of us can end it in writing at any time. Commissions already earned are still paid.

5. Our consistency guarantee

The promise: if we miss a week of the work we committed to, that month is free.

Here is exactly what that means, so there is no confusion later.

5.1 What counts as a week we met

At the start of each month we publish your content calendar for that month. A week is met when we deliver what the calendar committed to for that week. The calendar is what we measure against, because it is what we control.

5.2 What is not counted as a miss

Some of the work depends on materials only you can give us, and some of it waits for your say-so. Where an item cannot run in a given week for one of those reasons, that item is not counted as a missed week. Specifically:

• Photos. If new photos have not arrived, photo publishing pauses for that period. The rest of the week runs as normal.
• Customer contact list for review requests. Review requests are sent to customers you tell us about. If no current customer list has been provided for a cycle, review requests for that cycle cannot run, and their absence is not counted as a missed week.
• Things waiting for you. Some changes need your approval before they go live, under section 6.6, and some reviews go to you rather than to us, under section 6.7. While we are waiting for you, that item is on hold, and it is not counted as a missed week. Everything else carries on as normal.

We will ask you for these when they are needed. You do not have to keep track of it.

Also not counted as a miss: time lost because Google restricts, suspends, or limits your profile through no fault of ours; periods when your account is past due or paused for non-payment; work you ask us to hold or delay; changes held while we wait for an approval you have asked us to seek; reviews escalated to you or your Designated Responder under section 6.7, for as long as we are waiting on a response; and events outside our reasonable control (see section 12).

5.3 How the credit works

If we miss a week under section 5.1 and no exception in section 5.2 applies, that calendar month is free. We apply it as a credit of one month of your subscription fee, either as a refund of that month or a credit against the next month, at your choice. To claim it, email us within 30 days of the end of the month in question and tell us which week was missed. This credit is your sole and exclusive remedy for a missed week.

5.4 What the guarantee is not

The guarantee covers our consistency. It does not guarantee rankings, traffic, calls, reviews, revenue, or any other result. See section 8.

6. Access to your Google Business Profile

6.1 What you grant

To do the work, you grant us manager-level access to your Google Business Profile. You confirm that you own the business or are authorized by the owner to grant that access.

6.2 What we will do with it

We use that access only to deliver the service described in section 2: publishing posts and photos, sending and managing review requests, replying to reviews, and updating and correcting profile information such as categories, services, hours, description, and attributes.

6.3 What we will not do

Unless you ask us to in writing, we will not:

• Remove or transfer profile ownership, or remove other managers.
• Add or remove other users on your account.
• Change your business name, primary address, or primary category in a way that changes what the business is.
• Delete existing reviews or photos published by other people (in most cases we cannot, and Google controls this).
• Create additional profiles or locations for your business.
• Use your access for any purpose other than your account.

6.4 Removal on cancellation

When your subscription ends, we remove ourselves as a manager of your profile within 14 business days, or you may remove us at any time yourself. You can revoke our access whenever you like. Revoking access while your subscription is active will stop us from delivering the service, and the guarantee in section 5 does not apply for any period when we do not have working access.

Work already published on your profile stays on your profile. We do not strip out posts, photos, or replies when you leave.

6.5 We operate inside Google’s rules

We follow Google’s Business Profile policies and guidelines. We do not buy, incentivize, fake, or filter reviews, and we do not use tactics designed to get around Google’s rules. Google decides what it publishes, ranks, removes, or suspends, and those decisions are entirely Google’s. We are not affiliated with, endorsed by, or acting on behalf of Google.

6.6 Changes we discuss with you first

Most of the work is routine and we get on with it: publishing posts, adding photos you have sent, adding attributes, tidying wording, correcting formatting, and restoring information that was already agreed if something on the profile changes unexpectedly. You do not need to approve any of that, and waiting for approval on routine work would defeat the point of the service.

Some changes are bigger, and we will always run those past you in writing before they go live. We call these Significant Changes:

• Your business name.
• Your primary address, or your service area.
• Your primary business category.
• A rewrite of your business description.
• Adding or removing a service or product line.
• Your opening hours, including holiday hours.
• Marking the business temporarily or permanently closed.
• Removing photos already published on the profile.
• Adding or removing anyone’s access to the profile.
• Anything showing prices, offers, or promotions on the profile.

How it works. We email you the proposed change and what it will look like. You have two business days to reply. If you approve, we publish it. If you would rather not, we do not. If we do not hear from you, we hold the change and raise it again in the next cycle. A change held while we wait for you is not a missed week under section 5.

One exception. If your profile is changed by Google or by someone else and the information on it becomes wrong, we may correct it back to what was already agreed straight away, and we will tell you we have done so. Fixing a profile back to accurate is not a Significant Change.

You can also tell us at any time that you would like to approve more than this list, or less. We will work to whatever you set, as long as it is in writing.

6.7 How we handle reviews

Reviews fall into two groups, and we treat them differently on purpose.

Routine reviews: answered within 24 hours. A routine review is one of four or five stars that makes no allegation of the kind listed below. We reply to these in your voice, within 24 hours of them appearing, without needing to trouble you. That is a firm commitment.

Reviews we escalate to you instead. Some reviews should be answered by you, or by whoever you have put in charge of them, not by us on our own initiative. We escalate the following rather than replying to them ourselves:

• Any review of three stars or fewer.
• Any review, at any star rating, that alleges injury, illness, a safety problem, or damage to property.
• Any review that alleges dishonesty, fraud, or overcharging, or raises a dispute about a refund, a warranty, or work you performed.
• Any review that names or describes an identifiable member of your staff.
• Any review that alleges discrimination or harassment.
• Any review that mentions a lawyer, a claim, a lawsuit, a regulator, an insurer, or the press.
• Anything you have told us in advance you want to see first.

A five-star review that mentions an injury still comes to you. The star rating is a floor, not the whole test.

Your Designated Responder. When you start, you tell us who handles these: their name, email, and phone number, plus a backup if that person cannot be reached. You can change either at any time in writing. If you tell us nothing, they come to the main contact on your account.

How escalation works. We send the review to your Designated Responder the same working day we see it, by email and, where the review is one we have marked urgent, by phone as well. We include a suggested reply you are free to use, change, or ignore. You reply, and we publish what you have approved. Or you handle it yourself and tell us, and we leave it alone.

If we have not heard from anyone within two business days, we publish a short neutral holding reply using wording you approved when we set your account up. It thanks the reviewer, says the matter is being taken seriously, and asks them to make contact with you directly. It admits nothing, denies nothing, and discusses no details of the transaction. We keep escalating until we reach you, and we publish or update the full reply once you tell us what you want said.

The holding reply exists so that a difficult review is never left sitting in public with silence underneath it while we are trying to reach you. It is not a substitute for your answer, and it is never used unless we have failed to reach you inside the window.

What we will never do on your behalf. We will not admit fault, deny an allegation, state facts about a specific transaction, or refer to anything from your customer records in a public reply without your written approval. Those are your words to give, not ours.

Time spent waiting for you is not a missed week under section 5.

7. What we need from you

Two things, and this is all of it.

7.1 Photos

You supply the photos of your business that we publish. About 20 to get started, then a few each month. You confirm that you own the photos or have permission to use them, that they show your business truthfully, and that anyone identifiable in them has agreed to have their picture published. You grant us a non-exclusive license to use, adapt for format, and publish those photos on your Google Business Profile and related channels for as long as you are a client.

7.2 Customer contact list for review requests

You supply a list of recent customers, with names and email addresses, so we can invite them to leave a review.

Mobile numbers are optional. You may also include your customers’ mobile numbers if you would like review requests sent by text message as well as email. You do not have to. If you leave them out, you receive exactly the same service by email, and nothing is reduced, delayed, or held back. If you do include them, we will ask you to confirm separately, in writing at onboarding, that those customers agreed to be contacted by text. We do not treat a phone-number column in your file as that confirmation.

Because these are other people’s personal details, you are making some promises when you send them to us. You confirm that:

• You collected the details lawfully and directly in the course of doing business with those customers.
• You have the consents and permissions required for those customers to receive a review request from you or on your behalf, by the channels you have asked us to use, including under laws that cover marketing messages and text messaging.
• You will not include anyone who has asked you not to contact them, or anyone who is not a genuine customer.
• You will keep your own privacy notice accurate about the fact that you share customer contact details with a service provider for this purpose.

We handle the list on your behalf and use it only to send review requests for your business, to manage responses and unsubscribes, and to keep records that show we did so correctly. We do not sell it, do not use it for our own marketing, and do not use it for any other client. How we handle it is set out in our Privacy Policy.

We space review requests out over time on purpose rather than sending them all at once. How the sending is scheduled is our decision.

7.3 General cooperation

You also agree to give us accurate business information, tell us promptly when something changes (hours, services, address, ownership, closures), and respond to our questions within a reasonable time. If we cannot reach you and the work stalls as a result, that is not a missed week under section 5.

7.4 Our commitments on your customer list

Because you are trusting us with other people’s contact details, we give you a written Data Handling Confirmation when you start. It sets out, as a promise to you rather than a general policy, how your list is stored, who can reach it, what it is used for, how long we keep it, and how it is deleted. It is part of this agreement. Our Privacy Policy explains the same handling more broadly, but where the Confirmation gives you something stronger, the Confirmation applies.

8. What we do not promise

We cannot and do not guarantee rankings, positions in the map pack, search visibility, traffic, calls, bookings, leads, revenue, review counts, or star ratings.

Google runs its own systems. It decides what appears, in what order, and for whom, and it changes those systems whenever it wants. It can also restrict, suspend, or remove a business profile, or remove individual reviews or posts, for its own reasons. None of that is within our control.

Results also vary with your industry, your competitors, your location, your existing reviews, and how your business runs. What another client achieved is not a prediction of what you will achieve. Nobody at Top Local Pick is authorized to promise you a specific result, and anything shown in marketing material or a sales conversation is illustrative only.

What we do promise is the work: done consistently, week after week, as set out in your calendar.

9. Who owns what

Your material stays yours. Your business information, photos, customer list, and profile content remain yours. You are granting us a license to use them to deliver your service, nothing more.

Content we create for your profile is yours. Posts, replies, and profile copy written specifically for your Google Business Profile are yours to keep once paid for, and they stay on your profile when you leave.

Our material stays ours. Our processes, templates, systems, internal tools, reporting formats, brand, and the software we use remain ours or our licensors’. You may not resell, white-label, or repackage the service, or reverse engineer how it works.

Anonymous performance data. We may use anonymized, aggregated data about how the service performs to improve what we do. We will not identify you or your business in that use without your permission. This never includes the personal information of your customers. Contact details you send us for review requests are used only to send review requests for your business, and are not analyzed, aggregated, pooled, or used to improve our service or anyone else’s.

Testimonials and case studies. We will not publish your name, your logo, your branding, photographs of your business, your results, or any case study or written account of our work for you unless you have given us written permission first, in a separate release. That permission covers a specific piece of material for a specific use, and it is not implied by anything in these Terms or by your continuing as a client. Where we have a release in place, you still see and approve the finished material before it is published. Where anyone giving us a testimonial received free or discounted service in connection with it, we say so clearly wherever that testimonial appears.

10. Confidentiality

Each of us may learn things about the other that are not public. We will each keep that information confidential and use it only for the purposes of this agreement. This does not apply to information that is already public, was already known without a duty of confidence, or must be disclosed by law.

11. Limits on liability

To the fullest extent the law allows:

• Our total liability for any claim connected to this agreement or the service is limited to the fees you paid us in the three months before the claim arose.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost data.
• We are not liable for anything Google does or does not do, including ranking changes, profile suspensions, review removals, policy changes, or outages.
• We are not liable for consequences arising from inaccurate information, photos, or customer lists you provide, or from your failure to have the rights and consents described in section 7.

The service is provided “as is” and “as available.” We do not warrant that it will be uninterrupted or error free, or that it will meet your business expectations. Some states do not allow certain warranty exclusions or liability limits, so parts of this section may not apply to you.

12. Things outside our control

Neither of us is responsible for delays or failures caused by events beyond reasonable control, including outages, platform changes or suspensions by Google or other providers, natural disasters, strikes, or government action. If such an event stops us delivering, we will tell you and pick the work back up as soon as we reasonably can.

13. Indemnity

You agree to cover us for claims, losses, and reasonable costs arising from material you give us, including photos you did not have the right to use, customer contact details you were not permitted to share, inaccurate business information, or your breach of these Terms.

14. Suspending or ending the service

You may cancel at any time under section 4.5.

We may suspend or end the service, with notice where practical, if you do not pay, if you materially breach these Terms, if you ask us to do something that breaks Google’s policies or the law, or if continuing would expose us to legal risk. We may also stop offering the service generally, in which case we will give you reasonable notice and refund any period you have paid for and not received.

Sections that by their nature should survive termination will survive it, including sections 9, 10, 11, 13, 15, and 16.

15. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law rules.

If something goes wrong, contact us first. Most things get solved in one conversation.

If we cannot resolve a dispute informally within 30 days, it will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in Cook County, Illinois. Each of us pays our own costs unless the arbitrator decides otherwise. Both of us give up the right to a jury trial and the right to take part in a class action or class-wide arbitration. Either of us may still bring a qualifying claim in small claims court.

16. The rest

Privacy. Our Privacy Policy is part of this agreement and explains how we handle personal information, including the customer details you send us.

Whole agreement. These Terms, your order confirmation, the Privacy Policy, your Data Handling Confirmation, and any separate agreement you have signed with us together form the entire agreement between us and replace anything said or written before. Where a separate signed agreement conflicts with these Terms, the signed agreement applies for as long as it is in force.

Changes. We may update these Terms. If a change is material, we will email the address on your account at least 14 days before it takes effect. Continuing to use the service after that date means you accept the updated Terms.

Severability. If any part of these Terms is unenforceable, the rest still applies.

No waiver. If we do not enforce something right away, we have not given up the right to enforce it later.

Assignment. You may not transfer this agreement without our written consent. We may transfer it as part of a sale or reorganization of our business.

Independent contractors. We are an independent service provider. Nothing here creates a partnership, joint venture, or employment relationship.

Electronic acceptance. Checking the box at checkout is a valid electronic signature and binding acceptance of these Terms.

17. Contact

Moxie Circle Inc. DBA Top Local Pick 8 W. Campbell St., Floor 2, Suite 222 Arlington Heights, IL 60005

Email: hello@toplocalpick.com Web: toplocalpick.com

Patty Dominguez, founder